ITIL® v4 Foundation Certification

Duration: Two Full Days or Four Half Days

Overview

The ITIL® v4 Foundation Certification provides a globally recognized framework for IT Service Management (ITSM), helping individuals and organizations align IT services with business objectives. ITIL® 4 addresses modern technology trends, including Agile, Lean, and DevOps, offering holistic guidance for digital transformation.

Participants gain knowledge of ITIL® concepts, service management principles, and practices to enhance IT delivery, optimize customer experiences, and drive continuous improvement.

Who Should Attend

• IT professionals involved in project management or IT service delivery

• Members of delivery teams seeking to align IT with business goals

• Anyone interested in foundational ITIL® knowledge for career growth

Prerequisites

• No prior experience required

• Suitable for beginners and professionals alike

Delivery Mode / Training

• Instructor-led sessions (classroom or virtual live training)

• Interactive workshops and case studies

• Exam-focused preparation with practice questions and strategies

• Access to online resources, templates, and reference materials

• Flexible timing options across US, UK, Europe, Dubai, Middle East, India, and Asia-Pacific

Topics Covered

1. Key Concepts of Service Management

   • Understanding the value of IT services and service management fundamentals

2. ITIL Guiding Principles

   • Applying principles to adapt and improve organizational service management

3. Four Dimensions of Service Management

   • People, processes, partners, and technology

4. ITIL Service Value System (SVS)

   • Purpose and components, including governance, practices, and continual improvement

5. Service Value Chain

   • Activities, interconnections, and creating value through service delivery

6. ITIL Practices

   • Overview of 7 key ITIL practices for effective IT service management

Learning Outcomes

1. Understand ITIL Concepts and Terminology

   • Master ITIL® terms and their application in service management

2. Apply ITIL Best Practices

   • Implement processes to streamline IT operations and enable continuous improvement

3. Grasp Fundamentals of Service Management

   • Learn the service lifecycle, value creation, and IT-enabled service management

4. Optimize Business Decisions and Customer Experiences

   • Apply ITIL practices to improve organizational outcomes and client satisfaction

5. Prepare for ITIL® v4 Foundation Certification

   • Gain in-depth understanding for successful certification achievement