Conflict Resolution & Mediation Certification

Duration: One Full Day or Two Half Days

Overview

The Conflict Resolution & Mediation Training equips professionals with the skills to effectively manage workplace conflict. Conflicts may arise between employees, among teams, or between supervisors and team members. This engaging program helps participants develop practical conflict management skills, fostering positive, responsible, and effective workplace interactions.

Participants will learn techniques to resolve conflicts constructively, improve communication, and enhance team collaboration, ensuring a productive and harmonious work environment.

Who Should Attend

• Professionals involved in conflict management and team engagement

• Managers, team leads, HR professionals, and employees seeking to handle workplace conflicts effectively

Prerequisites

• No prior experience is required; the program is suitable for all professionals

Delivery Mode / Training

• Instructor-led sessions (classroom or virtual live training)

• Interactive workshops and case studies

• Exam-focused preparation with practice questions and applied exercises

• Access to online resources, templates, and reference materials

• Flexible timing options across US, UK, Europe, Dubai, Middle East, India, and Asia-Pacific

Topics Covered

1. Understanding Workplace Conflict

   • Identify factors that result in workplace conflict and its effects on individuals and teams

   • Explore the science and psychology behind conflicts

2. Conflict Management Styles and Emotional Intelligence

   • Leverage emotional intelligence to select appropriate conflict management strategies

   • Expand your conflict resolution skills and develop conflict intelligence

3. Communication and Coaching in Conflict

   • Apply assertiveness and active listening to resolve disputes

   • Use coaching techniques during conflict situations

   • Understand the role of HR in conflict management

4. Practical Tools and Techniques

   • Learn actionable tools to address conflicts effectively

   • Develop strategies to prevent escalation and foster collaborative solutions

Learning Outcomes

1. Apply Emotional Intelligence in Conflict Situations

   • Gain confidence in using emotional awareness to approach and manage conflicts constructively

2. Enhance Communication and Resolution Skills

   • Use questioning, listening, and assertiveness techniques to resolve disputes effectively

3. Develop a Practical Conflict Management Toolkit

   • Acquire hands-on skills and strategies to handle key workplace conflicts and improve team collaboration

4. Future-Proof Your Career Against Workplace Conflict

   • Build resilience and confidence in managing challenging situations professionally