Author name: mansoor@paradigminnovations.com.au

Client A leading global banking organisation – Enterprise Change & Transformation Division of Macquarie Bank. Challenge The bank had reached Level 3 (Defined) in the P3M3 maturity model, with consistent governance and functioning PMOs. However, the organisation struggled with: The goal was to evolve into a data-driven, quantitatively managed organisation (Level 4) capable of predictive governance, proactive decision-making, and measurable performance improvement across its change portfolio. Our Approach We partnered with the client to design and implement a structured Level 4 maturity roadmap over an 18-month transformation journey. Phase 1: Diagnostic Assessment (Months 1–3) Conducted maturity workshops, stakeholder surveys, and baseline KPI analysis (CPI, SPI, BRI) to identify key gaps and create the enterprise maturity dashboard. Phase 2: Design & Governance Framework (Months 4–6) Developed a comprehensive P3M3 Governance Playbook, including a quantitative data taxonomy, benefits tracking framework, and risk heatmaps aligned with business goals. Phase 3: Implementation & Capability Enablement (Months 7–12) Deployed integrated reporting dashboards, consolidated financial, risk, and benefits data, and delivered structured training to PMs and PMOs to drive adoption. Phase 4: Enterprise Integration (Months 13–15) Institutionalized Level 4 practices across the enterprise portfolio, embedding predictive analysis, benefits realisation scorecards, and automated governance reviews. Phase 5: Continuous Improvement (Months 16–18) Established a sustainability model through internal audits, refresher training, governance forums, and preparation for external validation and certification. Key Enablers Results & Impact Future Vision The bank is now progressing toward P3M3 Level 5 (Optimised) by integrating AI-enabled forecasting, continuous improvement loops, and customer-centric innovation into its portfolio governance framework.

Overview When Airbus Helicopter Group Australia Pacific sought to strengthen its project governance and delivery capability, they partnered with usto design and implement an Enterprise Portfolio, Program, and Project Management Office (EPMO). The goal? To transform the organisation from a reactive, task-driven culture into a proactive, strategy-aligned powerhouse of project excellence. The Challenge Despite a strong technical foundation, Airbus faced key challenges impacting delivery consistency: The organisation needed more than process change — it needed a cultural shift. Our Approach We led the transformation with a structured, people-focused strategy, combining best practices in change management and project governance. 1. Assess & AlignWe conducted an organisation-wide review with an 85% response rate to identify gaps in project maturity, governance, and cultural readiness. 2. Design the FrameworkWe created a tailored EPMO blueprint that defined governance models, methodologies, digital tools, and a clear value proposition aligned with Airbus’s strategic objectives. 3. Implement in PhasesA phased roadmap was developed to ensure agility and quick wins: 4. Lead the ChangeWe partnered with Airbus leaders to drive stakeholder engagement, communication, and sponsorship.Our approach was anchored in three core leadership principles:Passion. Persistence. Patience. The Impact The EPMO became a centre of excellence within Airbus Helicopter Group Australia Pacific — improving efficiency, accountability, and transparency across all projects. Why It Worked Our success stemmed from focusing not just on systems, but on people and culture.By embedding structured change management practices and aligning leadership, we helped Airbus build a sustainable ecosystem for project excellence. Key Takeaways Client Success “They helped us move beyond process improvement — they transformed how our teams think, collaborate, and deliver. The EPMO has become the heartbeat of our project ecosystem.”— Senior Executive, Airbus Helicopter Group Australia Pacific Transform Your Organisation We help enterprises turn complexity into clarity through strategy-driven PMO transformation.If you’re ready to elevate delivery performance and culture — let’s build your EPMO together.

Driving Real-Time Payments Through Agile Innovation Client Overview Cuscal is one of Australia’s leading Authorised Deposit-taking Institutions (ADI) and a major force in the nation’s payments ecosystem. With capabilities across card issuing and acquiring, mobile payments, fraud prevention, EFT switching, and settlements. Cuscal powers over 100 clients across industries — from banking and fintech to retail and airlines. A key architect of Australia’s New Payments Platform (NPP) and operator of the rediATM Scheme, Cuscal continues to push boundaries in real-time payments and digital innovation. The Challenge In 2012, the Reserve Bank of Australia (RBA) issued a bold challenge to the financial sector: enable real-time payments for every Australian by 2018. For Cuscal, this meant transforming not just technology — but the way teams delivered outcomes. “With the NPP at Cuscal we essentially act as the middleman to process real-time payments, track settlements and manage disputes and investigations on behalf of our clients. We also have our own white-label mobile banking solution that our clients and their customers can use to make real-time payments as well as manage all of their mobile banking needs”.— Rashu Kharbanda, Head of Architecture & Solution Delivery, Cuscal As the deadline approached, multiple payment streams converged within Cuscal’s NPP Payments Engine. The company needed a new delivery model, governance framework, and mindset — one that could accelerate progress while maintaining precision and quality. Our Approach We partnered with Cuscal to reimagine delivery and governance through an enterprise-wide Agile transformation. The goal was not just to meet the NPP deadline, but to build a culture of adaptability and continuous improvement for the long term. Key Steps: The Results Through a structured and people-driven approach, we helped Cuscal deliver measurable transformation — improving speed, collaboration, and governance across portfolios. Impact Highlights The Transformation in Numbers Lasting Value By aligning people, processes, and purpose, we helped Cuscal embed an Agile culture that continues to drive innovation — supporting the company’s vision to level the competitive landscape and empower real-time payments for every Australian.